At FameWheels Auto Store, we want every purchase to meet your expectations. While most of our products are delivered exactly as ordered, we understand that issues can sometimes arise. Our return & refund policy is for when and how you can return an item and request a refund.

When Can You Return a Product?

You may request a return if:

• The product arrives defective, damaged, or non-functional.
• The product delivered is different from your order (wrong size, model, or specifications).

Please note: Returns for “change of mind” are not accepted.

Return Window

In order for us to accommodate your request and ensure a smooth return procedure;

• Returns must be requested within 5 days of delivery.
• The product must be in its original packaging, unused, and complete with all tags, manuals, and accessories.

How to Place a Return Request

1. Contact our Customer Support Team. You can get in touch via the following mediums:
   1. Email: info@famewheels.com
   2. WhatsApp:+92 320 1113264
2. Share clear photos or videos showing the issue.
3. Our Quality Assurance Team will review your request and guide you through the process.

Packing & Sending the Return

Once your return request is approved;

• Use the original, undamaged packaging.
• Include all items, manuals, and accessories.
• Do not stick labels or tape directly on the product box.
• Items returned incomplete or in poor condition may be rejected.

Refunds & Replacements

At FameWheels, we also accommodate refund and replacement requests if they fall within our policy. If your complaint fulfills the criteria for a refund or replacement laid out in our Refund & Replacement Policy;

• Refunds are issued via bank transfer within 7–14 working days after approval and receipt of the returned item.
• Replacements, where applicable, are shipped within 10–15 working days, depending on stock and delivery location.

Shipping Costs

• If the issue is confirmed (defective or wrong product), FameWheels covers the return shipping.
• If the return does not meet the eligibility criteria, the product will be sent back at the customer’s expense.

Items That Cannot Be Returned

• Vehicles (Cars, Bikes, Electric Bikes)
• Parts or accessories that have already been installed/fitted
• Consumables such as Batteries and Tyres, once used

Questions?

Our support team is here to help. Reach us anytime at info@famewheels.com or on WhatsApp/Phone at +92 320 1113264.